Responsible gambling

At Christchurch Casino, we're committed to providing a safe and enjoyable gaming experience for all our customers. We understand that problem gambling can have serious consequences, not just for individuals but also for their loved ones.

To help you stay in control of your gaming habits, we've implemented various responsible gambling tools and features across our online platform and physical casino.

Self-Exclusion

If you feel that your gaming is becoming a problem, we encourage you to self-exclude yourself from our site. You can do this by contacting our Host Responsibility team or Security Shift Manager in person at the physical casino, or by reaching out to us through our website. Once you've excluded yourself, you'll be unable to access our platform for the chosen period.

Deposit Limits

Set a daily, weekly, or monthly limit on your deposits to help manage your gaming habits. You can adjust these limits at any time in your account settings. If you hit your limit, you won't be able to make further deposits until the next reset period.

Pre-Commitment Tools

On our physical gaming machines, you can use pre-commitment facilities to set daily, weekly, or monthly limits on your wagers. This feature allows you to commit to a specific amount of time or money spent on gaming and helps prevent excessive play.

Account Reality Check

Take regular reality checks by accessing your account dashboard. Here, you'll find information about your gaming history, deposits, and potential losses. Use this data to assess whether your gaming habits are becoming problematic.

Betting Limits

To help prevent excessive betting, we've implemented maximum bet restrictions during bonus play. This ensures that you can't wager more than NZ$5 on a single spin or round while using bonuses.

Cooling-Off Periods

If you feel like you're losing control of your gaming habits, take immediate action by self-excluding yourself from our site. This will activate a cooling-off period during which time you won't be able to access our platform.

We're committed to providing a safe and enjoyable gaming experience for all our customers. If you have any questions or concerns about responsible gambling, please don't hesitate to reach out to us.

At Christchurch Casino, we believe in promoting a culture of responsibility and respect among our players, staff, and stakeholders alike. We're dedicated to minimizing harm and promoting a positive gaming environment for everyone involved.